We Can Help Manage Your Las Vegas Rental Property

• State-of-the-art property management software offering online tenant payments, owner direct deposits, tenant repair requests, property owner reports, and vendor accountability
• Google™ powered mapping searches of our properties via our website and over 100 of the top real estate rental sites online to give your property the greatest exposure
• Highly thorough background checks including credit, past evictions, criminal, terrorist, sex offender, and previous landlord verifications
• Our available rental properties are featured across the most visited rental websites on the web
• 24 hour access for tenants to report any emergencies and online portals to make other requests easy
• Comprehensive property evaluations including color photographs in a PDF report
• Marketing recommendations, including pricing and staging for maximum rents and low vacancy
• Professional lease negotiations, renewals, and rent increases
• Evictions handled professionally with care as to protect the owners liability and their property
• Direct deposit of rent payments to owners accounts with monthly statements
• Continued Communication with owners on all relevant items, including repairs and delinquencies
• 24/7 access online to property and financial information

Frequently Asked Questions

What Is the Best Kind of Rental Property?

We find that homes in good condition, located in desirable areas, that are “rent ready” bring in the best tenants in the shortest amount of time.

What Kind of Return on Investment Can I Expect on a Rental Home?

There are many factors playing into the net net return on an investment in rental homes.  First you have to look at the gross income, less expenses (and mortgage if you leveraged the property), to come up with a net ROI (Return on Investment).  Visit our ROI Calculator to create an accurate estimate.

How Quickly Can My Rental Be Leased?

We can never say exactly how long it will take to lease a property since many external factors come into play, such as location, time of year, price, or even upgrades.  An advantage of working with Five Star Property Management is that we will be marketing your property heavily to find a quality tenant quickly.

How Much Will My Property Rent For?

Although the rents we bring our property owners tend to be above average, there are many factors which can affect what a quality tenant will pay for rent.  One common challenge we find, is that owners want to base the rent on what their mortgage payment is or other factors not related to market rates.  Our experience and research will provide the most accurate pricing to get owners top dollar while minimizing vacancies.

Who Do I Call When I Need Help or Have Questions?

You will find our property management team to be pleasant and responsive. You can call us directly at 702.852.2852 with any questions or concerns. You may also reach us via email at Admin@FiveStarVegasHomes.com. You can also contact the Broker/Property Manager, Matthew Kammeyer, if you have any problem at all via Office Toll Free 877.659.3459, his office 702.852.2852, or by Email: Matt@FiveStarVegasHomes.com.

When Will I Receive My Rent Money Each Month?

The tenant’s rent is due on the 1st of each month and they have until the 4th to pay without penalties, due to social security and disability processing. Assuming rent is paid on-time, the owner draw will be sent out on the 10th of each month (unless the 10th is a weekend or holiday). You will receive updates from our staff regarding any truant rent amounts. We recommend that ALL owners be ahead one month in their mortgage payment or savings to avoid panic or stress if there is a late rent situation. A summary of information regarding your rental income will be available online by logging in to your “Owner’s Portal.”

What Happens When My Property Needs a Repair?

Any repair or maintenance costing less than $75 is the responsibility of the tenant per our lease. If the repair is under $200 and necessary, it will be requested by Five Star Property Management staff and deducted out of rent. Any repair costing more than $200 will be subject to the owner’s approval. Regardless of the cost of the repair, we will attempt to notify you directly when a maintenance issue arises. We will also contact an owner’s home warranty company for repairs covered under their agreement.

In case of Emergency, Owners are required to maintain their property in a “habitable” condition for their tenants at all times according to law, so we do everything we can to protect the Owner & Property while being responsive to the Tenant’s needs and rights.

Examples of emergency repairs include: flooding, no heat, no air conditioning, no running water, electrical sparks, no functional toilet (if only one toilet). Examples of non-emergency repairs include: lack of hot water or failure of an appliance (including a refrigerator).

What Is Covered in Your Fees?

Our rates are very competitive. The following is a summary of fees assessed and deposit requirements:

• Operating Reserve Deposit– A $200 deposit is kept in our Trust Account and left on balance to cover costs of small repairs/maintenance.
• Management – Our standard management fee is 8% of the monthly rent collected, with a $75 minimum fee. Our monthly management fees include: collection of rents, bookkeeping, monthly financial statements, issuance of late notices with follow-up to ensure timely collection of past due rents, oversight of eviction process, distribution of rents (including payment to vendors of any maintenance costs), collection and administration of deposits, evictions (not to include costs related to filing fees, posting fees, legal, and court costs).
• Marketing – We advertise in all the major medias that get tenants attention.  We have a track record of bringing in more rents than other managers.  A one time leasing fee of $200 is paid only when we secure a new tenant.  We also cooperate with other brokers and normally offer a $300 commission to them (sometimes more depending on the property and the market conditions).
• Lease Renewal – A $100 lease renewal fee is charged at time of new lease negotiated with tenant and re-evaluation of property condition.
• Multiple Property Discounts and Bulk Discounts are available.  Call for details.

What Is the Tenant Responsible For?

In addition to paying the rent, the tenant must keep general items maintained, such as the changing of HVAC filters every 30 days, general repairs under $75, and maintain the property in good condition (less normal wear and tear expected for the length of time they occupy the property). The tenant is not responsible for repair or replacement of the appliances.

Do You Pay My Mortgage or Association Fees?

No, the owner is given the funds with the freedom to do as they please with it.

What About HOA Violations?

We will give the tenant a copy of the CC&Rs and the Rules & Regulations to help protect you from receiving violations. It is highly recommended that you ask the HOA to forward all correspondence regarding your property to Five Star Property Management for the quickest and most efficient resolution. If your HOA will not recognize us as a point of contact, you will need to forward all notices in a timely manner and we will contact the tenant to resolve the issue.

What do people think of our service?