Testimonials

I’ve had an overall positive experience with the property management company, particularly when it comes to maintenance concerns. They have always been quick and efficient in addressing issues. Most recently, my washing machine stopped working, and in less than a week the owners had a brand-new washer sent to the home. There was a small communication hiccup in that I wasn’t made aware of the delivery window until after the delivery team had already arrived, but otherwise the entire process was smooth and handled quickly.

Since I’m leaving a review, I do feel it’s worth mentioning the one ongoing issue I have with the company. I am approaching my third lease in this home and have paid my rent on time for approximately 20 months, yet I am still being charged an additional $40 every month because of the credit rating I had when I originally moved in. At this point, that feels less like a risk-based fee and more like a money grab. Nearly two years of consistent, on-time rent payments should demonstrate that I am a reliable tenant. I have asked to have the fee removed, but was told it would only be reconsidered if I pay for another credit check. I don’t feel I should have to pay an additional fee to prove my reliability when my payment history with the company already does that.

I also pay an additional monthly fee that includes air filter deliveries. This home requires three filters, but my most recent delivery contained only one, so I would like to see better attention paid to ensuring that the services tenants are paying for are actually being provided in full.

Overall, I appreciate how responsive the company and owners have been with maintenance and how quickly issues like the washing machine have been resolved. I would just like to see the same level of fairness and attention applied to the additional monthly fees and services, especially for long-term tenants with a proven history of paying their rent on time.

Five Star is the best!! They made the process so easy and their communication is excellent! Thank you to the entire team for taking the stress away.

The whole experience of getting our properties set up for Five Stars to manage has been a wonderful and pleasant experience. From the initial pleasant conversations to the clear and precise details through the process. I highly recommend the this management company.

Great company to work with!

I have been a showing agent for multiple property management companies, and Five Star is one of the best and easiest companies to work with.

All the properties I’ve shown have been clean, well-maintained, and presentable. Access is always easy, the showing instructions are clear, and everything is well organized.

Brenna, the staff member I’ve worked with, is always prompt, responsive, and organized which is the very important quality for the property management company.

Overall, it has been a pleasure working with them, and I highly recommend them to both agents and prospective tenants.

Very professional and helpful